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Frequently asked questions about booking your holiday

Please find below a list of the common questions we are asked relating to booking your holiday accommodation with South of England Cottages. If you have a question that we have not covered then please contact us and we'll be happy to help!

{Booking related questions}

No – payment by debit cards issued by UK banks are not subject to a supplement.

The card processing companies charge a percentage on top of all payments made by credit card. Rather than add a percentage onto the price of all holidays we pass this on to the customers who choose to use their credit cards.

We can accept payment for your holiday by bank transfer, but you will need to cover the cost of all bank charges so that we receive the full payment in UK Sterling into our bank account. In practice it is usually cheaper to pay by credit card.

You will need to pay a deposit of 30%, plus the booking fee of £24.00 when you make your booking. When your booking is made within eight weeks of your holiday start date then the total amount due for the holiday is payable at the time of booking.

The balance is payable eight weeks before the start date of your holiday. If the holiday is booked less than eight weeks before the start date, both the balance and deposit are payable at the time the holiday is booked.

Yes it is perfectly secure to use the online booking facility. All pages are 128 bit SSL encrypted. SSL creates an encrypted link between a web server and a web browser to ensure that all data transmitted remains private and secure.
Data is stored on a dedicated server & MySQL database and access to the server and database is protected. 
All sensitive data is encrypted before being stored in the database.
All data is password protected. No-one else has access to your data.
Our server is scanned weekly by ControlScan for thousands of possible security vulnerabilities.

You have the option of purchasing travel insurance as part of your booking which will cover you for the period of the booking. You will be able to read the terms of cover during the booking process. We would always recommend however, that guests consider an annual travel insurance policy to cover all their travel requirements. 

{Holiday related questions}

Normal arrival time is 16.00 hours. The booking details will show the arrival date and time, and it is worth checking as it may be earlier for some properties.

If you are expecting to arrive much later than normal, then please contact the owner or housekeeper. He or she will then discuss arrangements with you regarding collecting keys on your arrival.

Normal departure time is 10:00 hours to allow time to prepare for the next visitors. The booking details sent to you when you make a booking will confirm the departure date and time.

The properties that are pet friendly you can find via the 'pets welcome' search on our website. There is a charge of £25.00 per dog, per week or per length of booking whichever period is the shorter. Properties that are pet friendly will accept either one or two dogs. Please see section 14 of our booking terms and conditions for more information on pets.

All bed linen and towels are provided for the number of guests staying in the holiday accommodation. The only towels you might need to bring are beach or swimming towels, and where pets are allowed towels for pets if you are taking them on holiday with you.

In most cases the cost of electricity and gas are included in the rent for your holiday accommodation. If there is an additional charge it will be mentioned in the details for the property.

Usually an initial supply of logs is provided when there is an open fire or a wood burning stove. The owner or housekeeper will provide more logs should you need them during your stay for an additional charge.

When the balance is paid for your holiday, full directions and contact details will be sent by email or post, along with the confirmation of payment. 

Arrangements for getting the keys vary from property to property. The direction and contact details sent to you when you pay the balance on your holiday will usually include this information, but if not please contact the owner/housekeeper direct.